Dedham Flower Shoppe Delivery/Substitution Policy

Periodically, substitutions are necessary to ensure your flower arrangement, plant or specialty gift is delivered in a timely manner depending on availability.

Substitution Policy

Substitutions may be necessary to make sure your order is delivered in a timely manner. Dedham Flower Shoppe uses care and attention to your order to ensure that it is as similar as possible to the product on our website.

Flowers

• In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. • For unique flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. • If the container that is online is not available, a similar container will be substituted.

Plants

• For green and blooming plants, similar plants may be substituted of equal or greater value. • For unique plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. • If the plant container shown online is not available, a similar container will be used.

Specialty Gifts

• Specialty gifts could be substituted with other types  specialty gifts of equal or greater value.